Account & Billing FAQ

Pay-Per-Scene accounts on abbywinters.com are where you buy a “wallet” of credit (for example, for US$24.95), then spend it on individual scenes you like (for example, with a per-scene price of US$2.49). You can access the scenes you purchased at any time in your Digital Locker, long into the future.

There are a few approaches for account removal. You might want to consider them all before taking action…

Do nothing and never get charged again

PPS accounts do not have any automatically recurring charges (we only charge your card when you specifically tell us to). If you no longer want to buy stuff from us, you can just leave it be – you won’t be charged again. You’ll retain access to the scenes you purchased.

You can remove credit card details on file at the biller

You can log in to the biller and choose to remove credit card details, so there’s less options for being charged in the future.

To remove your credit card details from your PPS account in GMBill.com;

1. Log in at GMBill
   1. https://www.gmbill.com/accounts/account-lookup.php
   2. Use the same username and password as you do for abbywinters.com
2. Navigate to the “Billing” tab
3. Click “Delete all billing details”

For CCBill, contact their customer support on support@ccbill.com with your subscription ID and ask them to delete your credit card detials.

We can tempoirarily freeze your account to prevent logins

If you’d like to lose access to your account temporarily, we can “freeze” your account. You won’t be able to log in, but your purchased scenes will be safe. When you’re ready, you email us to let us know to “un-freeze” your account.

Let us know if that’s what you want.

You can stop receiving PPS mailers

Peoriodically, we send out mailers to PPS customers, reminding them of un-spent balance and what’s new that might interest them.

If you’d like to stop receiving these mailers

1. Log in to abbywinters.com
2. Visit
   https://www.abbywinters.com/myaccount/preferences#tabs-preferences-pps
3. Check “Don’t email me reminders about un-used credit” box
4. Visualise the green check mark ✅, to indicate the setting has been changed

Fully delete your PPS account for real

You can have the abbywinters.com and GMBill.com systems completely delete all personal info associated with your PPS account. Consider;

🗑️ Deleting your account is permanent, and cannot be un-done. You will not receive a refund – more info on our refund policy.

🗑️ You will no longer be able to claim a returning customer discount, becasue we cannot verify you were a previous customer (more info).

🗑️ You can only self-delete from abbywinters.com only – not the biller. For GMBill.com, contact them; for CCBill.com, email them on dpo@ccbill.com with your SubID and request account data deletion.

🗑️ If you are subscribed to the abbywinters.com email newsletter, you’ll need to unsubscribe from that separately (since Sep 2023 these are no longer sent out regularly, but we may start up again).

🗑️ When you delete you account, your access will be revoked immediately, and you will not be able to log into the site, even in “Club” mode.

🗑️ You will not be able to post to the abbywinters.com discussion forums anymore (some posts are readable by guests, but no images are visible).

🗑️ You’ll no longer be able to log in and access the scenes you have purchased. You’ll need to re-purchase them to see them again.

There are three ways you can pay to join up to abbywinters.com (there are also three different ways to buy our material).

With credit card

Joining using a credit card is the most common, fastest, reliable and easiest method. We work closely with our primary secure biller, GMBill.com. If that transaction fails you’re routed to our backup biller, CCBill, but joining via CCBill has many limitations (no discounts, no Pay-per-scene are the major two), and lacks flexibility (no upgrades).

To join with a credit card, visit the Join page, select one of the three ways to buy, and proceed.

With cash, sending through the mail

If you value anonymity, do not have a credit card, or your credit card is being rejected, you can send cash through the mail to join. This is a little more expensive, slow and comes with some obvious risks to you (money being lost in the mail), but tends to work fine.

You need to print off a form that accompanies your cash (strictly Euro or US Dollars only). The form is on the Pay By Mail page.

With Bitcoin

Read more about paying with Bitcoin on Can I pay with Bitcoin?

Payment methods we do not support

We do not accept PayPal (they offer very unfavourable terms for adult companies to use their service), iDeal, or any other payment method, sorry.

Our maximum PPS account top-up is $150 (that is, from a balance of $0, a top up of $150 can be made; if the balance was $40 for example, only a $110 topup could be made: $150 is the total allowable balance).

However, the $150 balance option is only available to people using a secure method of making top-ups, 2FA. More info.

Select the site, and adjust preferences (such as rebills on or off, and length of time). The price is adjusted automatically. Click Continue to charge your credit card and gain access.

ABOVE: Upgrading. Click for full-size version.

Regardless of how you cancel

Do not assume rebills are actually cancelled until you receive the confirmation email, sent within a few minutes of cancelling. The email may be in your spam folder.

You can also check if your cancellation was successful by visiting the Members home, top right corner of the page, be logged in, and look to the right of Logged in as .

If you don’t see a line that says Expires in: , your rebills are not cancelled!

ABOVE: This user has successfully cancelled all rebills (or, joined on a non-rebilling subscription).

How do I know who billed me?

abbywinters.com does not bill you directly – we work with billing companies who ensure your credit card data is kept securely.

We work with two billers, GMBill and CCBill. The majority of our sales are processed through through GMBill so it’s likely you’re being billed through GMB. CCBill is our back-up biller.

The best way to know which biller you are being billed through is to review your credit card statement – the line item will clearly indicate CCBill or GMBill.

ABOVE: Searching for the biller name in the online credit card portal. There’s one result for GMBill.com in May 2021.

You can also search your emails for the phrase “gmbill” and “ccbill” to see which biller was used when you joined up. The email will mention our site name, abbywinters.com.

Cancel my rebills via the Biller

Click the logo below to cancel rebills for the relevant biller.

                                                         

Cancelling rebills on abbywinters.com (GMBill.com only)

People who joined up using GMBill.com can cancel their rebills directly from abbywinters.com (if you joined via CCBill, you must cancel your rebills on CCBill’s site).

Be logged in to abbywinters.com. From the Control Panel top right, select Preferences, then select the subscriptions tab. Under “Current Subscription” click “Cancel Rebills”.

If subscribed to several sub-sites, you can choose to cancel only some of them, or all. We ask that you let us know why you’re cancelling, so we can improve the site.

If you change your mind, rebills can also be “un-cancelled” (that is, you’d like to start being rebilled again).

Because changing a username can have some unintended consequences, only admins can do it. It’s usually no problem, just contact us with your subscription ID.

We cannot tell you your password – to be safe it’s hidden from us too. You can re-set your password (to what you think it should be, if you wish, or something new).

To reset your password, start by being logged out from abbywinters.com.

Then, go to log in again, but click “Forgot password” on the login box.

When prompted, enter the email address you used when you joined up (the same email address we send you notifications on), confirm you’re not a robot if asked, and click the “Send password change email” button.

An email will be sent to the account’s associated email address (if you’d like to change your email address, contact us to do that – it only take a moment).

The email should be received in a few minutes (usually within 30 seconds). The email may get caught in your spam filter, so check that if you think it should have arrived by now. if you do not get the email, and it’s not in your spam filter, it’s likely the email address you entered is not associated with an abbywinters.com account. It’s fine to try some other email addresses on the Password Recovery form, or contact Customer Support to solve this.

When you receive the email, click the link in it.

This brings up the page to change your password:

It’s possible your web browser has already pre-filled one or both areas with black dots like this: •••••••. Your browser does this to be helpful (not realising that this is a password change form, not a logging-in form). No worries, simply delete the black dots and proceed.

In the image above, (1) Enter the new password, (2) Enter the same password again, to confirm it’s correct.

Above, as the password is entered, a strength-meter indicates how secure your password is. Strong passwords keep you and us safe on the internet. We recommend using the “Strong password” setting on DinoPass. We also recommend using a Password Manager to store and fill passwords, so you don’t have to remember them – most web browsers do this.

The green check mark confirms that the two passwords match – you cannot proceed until they are the same.

Then (3) click “Change password”.

The password is confirmed as being changed, and you are asked to log in again, using your new password.

Pay-per-scene (PPS) accounts allow you to buy individual scenes, and keep access to them forever. First, you buy a “wallet” of credit, then buy scenes using it. When the balance reaches $0, you can add more credit easily, to buy more scenes.

The same credit can also be used in Private Playdates, where you video chat one-on-one with models, paying per-minute (models set their own per-minute rate).

When making a top-up (adding cash to your pay-per-scene wallet), the process works like this.

Identify balance

Your PPS balance is displayed in the User Control Panel, in the top right corner of every page of the site.

Subscribers automatically get a Pay Per Scene wallet when they join, but the balance is $0.

Request a top-up (add more credit to your wallet)

There are various top-up buttons around the site – perhaps the most convenient is on the My Account page (that link will work if you are logged in; or, click your username top right of the screen, then select My Account).

ABOVE: Where the top-up button is on the My Account page.

Alternatively, when you go to buy a scene but your balance is too low to buy that scene, you’ll be provided the option to top up. During a Private Playdate session, there’s also a top-up button.

Verify who you are

Running any website today, there is a risk malicious people will guess someone’s password, log in as them, and wreak havoc. In this case, someone could charge your card with a credit top-up, and buy scenes / Playdate minutes you don’t want! So, we have two methods for verifying it’s really you doing this topup!

The default easy, less-secure and more-annoying method is by a security question:

ABOVE: We ask you for your username and password again (1) and (2). Then, (3) we ask for a piece of information from when you first joined, for example, your street name, zip code, or similar OR a security code from an application on your smartphone, more info. Then, you choose how much you wish to add to your credit account (4). Finally, clicking Buy credits (5) charges your card, and updates your account.

If your street address was “1234 Long cloud road”, entering “long cloud” will work fine. If your address is “PO Box 5678”, entering just “5678” will work fine.

If you get one question wrong, we let you know, “Hm, the info you supplied does not match what we have on file. Let’s try a different question.” What if I get two questions wrong?

We also have the option to use One Time Passwords (2FA), which is strongly recommended, and enables more convenient higher-value topups.

Select topup amount

There are a few options for selecting the amount to top up.

• Top up to the maximum allowed balance
  • This calculates your max balance (based on security method) minus your current balance
  • US$60 for the GMB-question security method / US$150 for the 2FA security method
• Top up with a fixed amount
  • Always set to $10
• Top up with an amount you choose
  • But only to the maximum balance allowed based on your security method

https://support.abbywinters.com/how-can-i-top-up-my-pps-account-with-more-money-150/

This is due to hackers all over the world using your username and password to access this site. We have advanced and aggressive software in place to combat this, as it is a serious problem that greatly increasing our operating costs.

The system has never made a false positive suspension to date, so no matter how hard you find it to believe, your username and password have been “cracked” or discovered by hackers – or else, you’d not be seeing this page.

This happened because:

• You shared your password with friends (hopefully not likely) OR
• Hackers used software to “guess” the password (much more likely)

This did not happen because:

• You used your account from home, work, and a friend’s house all on the same day
• You disconnected and reconnected several times from your ISP on the same day
• You use an ISP or connection method that utilises dynamic IPs (cable, AOL)
• You had several browsers or browser windows open to this site at the same time
• You used several different ISPs in the same day

These things could never cause your account to be listed as “hacked”, and we consider these legitimate usage.

What can I do about it?

Head on over to our Contact page, fill in the info, and say in the notes that you received a message that your account was hacked. We will unlock your account, and issue you with a new password. You will not be able to access the site until we have done this. We’ll always do it in under 24 hours, and often in under an hour.

As hackers will keep trying to access your account after the password reset, we recommend you also change your username. Log in to abbywinters.com, User Control Panel, Preferences, General, Change Username.

Hackers!

Hackers use software to guess your password and username combination. Hackers use lists of tens of thousands of words at this website – and many others – to try to break in. They will get many “denied” errors, but after trying millions of combinations over several hours, they will come up with a list of access info pairs (ie, a username and a password that works).

Likelihood of this is greatly increased if you use:

• any dictionary word (in pretty much every language) (“sex”, “secret”)
• contractions of several words (“letmein”, “goodporn”)
• a proper noun (like “Schumacher”, or “Ajax”)
• a common letter-number combo (like “sk8ers” or “sexy69″)
• the same password as you did with other sites (if it was simple)

Note: It is not your machine that has been hacked, it’s mine! It was hacked because you chose a password that was too simple.

In future, for your username AND your password, please be sure to use a jumbled mixture of letters (upper and lowercase), and numbers, not a dictionary word, or a password you have used before. It says this very clearly when you are asked to enter a password when you signup. Please do not use any punctuation characters. Here’s a nifty tool which not only assesses the strength of your password, but provides cues on how you might improve it.

Once hackers have this access information, they then post it to a site dedicated to hacked passwords, so other people can use them. Our software detects lots of people using the same access pair, and suspends your account.

Password Sharing?

Please be sure to keep your access info secret, and to not share it with anyone (including friends!). You have paid for your access to this site, not everyone else’s! Ask them to sign up as well, to support the site. Please.

We are able to maintain this website, and ease of use, by having these safeguards in place. If we did not, WE would assign YOU a password and username, each ten characters long, random letters, numbers and punctuation, to gain access. Sure, then we’d have no more hacker problems, but you would be greatly inconvenienced. By letting you choose your own access info, we make it easier for you to be a member… but you have to help us a little as well!

We provide three different way to purchase the scenes we make. Each suits a different type of user, and all can be used in combination, or upgraded to  / downgraded from at any time.

1. Full subscription
2. Pay per scene (Wallet)
3. Pay per scene (Direct)

Let’s look at each one in more detail.

Full subscription

Best for: Customers who know they like most of our material.

How it works: Pay a set fee each month, for access to some or all of the new material we release, plus the 22+ year archive. Paying for longer periods is cheaper. Can choose to automatically rebill (cheaper again).

Benefits: Access to the entire back catalogue and all new updates while the subscription is being paid for. Discounts provided for rebilling, longer periods, and more sub-sites. Pricing can be seen on the Join page.

Subscriptions can be selected from several sub-sites, as described in How can I join different site sections?.

You can see what’s included in each section (and, what’s included regardless of section).

Drawbacks: If you only like a few scenes each month from various sections, a Subscription is “overkill”. Pay-per-scene will likely be cheaper for you.

Upgrade-ability: It’s possible to also have a pay-per-scene account with a subscription, concurrently. For example, say you really enjoy our Solo-model shoots, so you purchase a monthly subscription to the Solo sub-site. But then you see a model you really like, who appears in some girl-girl scenes. You could purchase a Pay-per-Scene Wallet, and buy only girl-girl scenes your favourite model appears in.

Later, you decide you actually quite like our girl-girl scenes, you can add that sub-site to your subscription.

Pay Per Scene (Wallet)

Best for: Customers who know they only want certain scenes, and prefer no time-limits.

How it works: Pre-purchase a “wallet” of credit (for example $24.95), then choose spend that credit from the wallet on specific scenes you like (scenes cost between $0.99 and $8.99, with an average of $2.49).

Benefits: You can control how much you spend and when you spend it, and there’s no recurring charges (but, you can easily top up your wallet at any time). You can see an example of the scene purchase process.

Once purchased, you own that scene forever. A scene can be viewed / streamed as many time as you want, or you can download (whenever you want) the images and video files for use offline. The scenes your purchase are also stored safely by us, and are always backed up.

Drawbacks: Pay-per-Scene is perfect for casual users, but if purchasing more than 15-20 scenes a month, a subscription will work out cheaper.

Upgrade-ability: It’s possible to have concurrent PPS (Pay Per Scene) and Subscription accounts (for example, subscribe to the Girl-Girl sub-site monthly, as you know you like all of those shoots, and use PPS for other types of scenes you enjoy occasionally.

Pay Per scene (Direct)

Best for: Customers who only ever want to purchase very few scenes from us.

How it works: After creating an account, see a scene you like, and purchase it. Your credit card is billed directly for that scene’s price (for example, $5).

Benefits: Ultimate flexibility, and no up-front commitment: only pay for the precise scenes you want.

Drawbacks: Scenes are more expensive than purchasing via Pay-per-Scene (Wallet), by 20% to 50% – the price you pay for flexibility.

Upgrade-ability: Upgrade at any time to Pay-per-Scene (Wallet), and keep all previously purchased scenes. Add a subscription to a sub-site at any time.

We generally do not provide refunds. We make it clear what our site is about, with plenty of sample content for free. We ensure our service works well for everyone (so long as their software and hardware meet our generous minimum requirements), and that our site is up and running all the time.

That being said, our refund policy is simple, and applies under the following conditions:

• If you find we have misled you in any way (for example, we promise something in our free area that does not exist in our paid area), we’ll give you a refund.
• If your computer setup is of our minimum specs, and a significant portion does not work (you need to prove it!), we’ll give you a refund.
• If our site is down for a significant portion of your subscription, we’ll either extend your sub for double the time the site was down for, or give you a refund.
• If we supply something that is damaged or does not work and if you allow us reasonable time to fix the problem with your help, if we cannot fix it with you, we’ll give you a refund.
• If you provide proof that you did not make this transaction

We do not provide refunds for change-of-mind.

A free scene token is a “voucher” for a scene of any listed price on our site, that you do not pay for right now – or possibly did not pay for at all!

Free scene tokens may have an expiry date, after which they cannot be used.

Spending free scene tokens

When purchasing a scene using our Pay Per Scene system, if you have an unexpired free-scene token, you can choose to use it instead of your PPS Credit or PPS Direct account.

ABOVE: When buying a scene, if you have a free scene token, you can choose to use it or not.

There are several ways to get a free scene token…

A free gift 😃

From time to time, we give away Free Scene Tokens, just to say thanks for being a customer! You’ll be notified in an email, and your PPS account will show a free scene token available for you to use in the next 7 days.

Upgrading to 2FA for Pay Per Scene

To encourage our customers to keep their billing details more secure, we give a Free Scene Token the first time a Pay Per Scene customer upgrades to two-factor authentication. More info on why and how to make this change.

This free scene token is not time-limited.

Using PPS Direct system the first time

See What are the three ways to buy? for context.

When joining up with a PPS-Direct account (where we bill your card directly for the price of each scene), we charge your card US$4.49 for the first scene you want.

When creating a PPS-D account, you have not selected a scene you want to purchase yet, so you you’re assigned a Free Scene Token, that you can choose to exchange for any scene of your choosing.

Subsequent PPS-Direct purchases will charge your card for the nominated amount.

More info on how this works exactly at our FAQ page How do I buy my first PPS-Direct scene with a token?

A reward for helpful bug reporting or assistance in organising the site better

From time to time, site admins may award Free Scene Tokens to users who are helpful in comprehensively reporting bugs or organising the site better. This is at our discretion on a case-by-case basis.

Pay per scene (PPS) is an account type where you don’t get immediate access to any shoots, but but can have permanent access to individual scenes you purchase with your pre-paid credit. More credit can be added in just a few moments.

Pay per scene incurs no automatic or ongoing costs; if you don’t actively add credit to your PPS account, you won’t be charged. In this respect, pay per scene is ideal for customers who access the site infrequently, or who only want a very specific set of content without having to pay for access to everything.

To sign-up for Pay-Per-Scene (already a subscriber)

If you are an existing subscriber to abbywinters.com, and you want to buy some scenes via our PPS system, you already have a PPS account, but its balance is $0.

Adding credit is quick and easy.

To sign-up for Pay-Per-Scene (not already a subscriber)

If you’re not already a subscriber of abbywinters.com, head over to our Join options page, choose to Buy Credit (you’ll be asked for your address and credit card info to create an account).

ABOVE: Select Buy Credit on the Join options page, to start a new PPS account.

To buy a scene

Here’s an example from the perfect Paulina being fit and flexible:

ABOVE: The location of the Buy Scene button on a Scene page.

If you are a PPS user, and click Buy now: US$2.49, the $2.49 will be deducted from your e-wallet, and you’ll gain access to all the pictures and videos from this shoot. You can download the images and video as many times as you like, or stream the video from our servers whenever you choose. The shoot is stored in your Digital Locker forever, which looks like this:

ABOVE: A user’s Digital Locker, showing all purchased scenes.

The Digital Locker page is only visible to PPS users: http://www.abbywinters.com/myaccount/locker

Detailed buy-scene process

Buying a scene is a simple two-step process (similar to buying items in the iTunes store). The two steps reduce the chance of accidentally buying a scene.

ABOVE: The Buy Scene button for a scene that is not yet purchased.

Click the button once to indicate your intention to buy. The button changes from the above, to:

ABOVE: First click on the “Buy Scene” button; colour changes, and text reads, “Buy scene now”. The scene is not yet purchased!

Click the button a second time to actually purchase the scene. The computer thinks for a moment, checks your balance (if it’s too low, you’ll be asked to add more credit to your account), the page reloads, and the scene is purchased!

ABOVE: Blue “Purchased” button indicates this scene is now purchased.

The scene is now be available on that very page, but also from your Digital Locker.

For context, see What are the three ways to buy?

Pay Per Scene Direct is a new (Jan 2017) method for buying scenes from abbywinters.com. It fills the gap between Subscription and Pay Per Scene Wallet.

Best for: Customers who only ever want to purchase a very few scenes from us.

How it works: After creating an account, see a scene you like, and purchase it. Your credit card is billed directly for that scene’s price (for example, $5).

Benefits: Ultimate flexibility, and no up-front commitment: only pay for the precise scene you want.

Drawbacks: Scenes are more expensive than purchasing via Pay-per-Scene (Wallet), by 20% to 50% – the price you pay for flexibility.

Upgrade-ability: Upgrade at any time to Pay-per-Scene (Wallet), and keep all previously purchased scenes. Add a subscription to a sub-site at any time.

Playdate-ability: Pay-per-Scene (from a wallet) is required to engage models one-on-one on web-cams, but it’s simple to upgrade to that (then, all future scene purchases are much cheaper, too!). Access to Public Playdates is free, so long as at least 10 scenes have been purchased.

Look in the top right hand corner of any page – we show when you are due to be rebilled, or if you don’t have rebills, when your access is due to lapse.

For more details, in the top right hand corner of any page, you can also go to My Account pull-down menu, choose Subscriptions . There you can see the date and amount of your next rebill.

ABOVE: This customer is due to be rebilled for all three sites on June 11, 2015 (it will be one charge on his credit card statement).

If none of this info is visible, it could be that you have a pay per scene / a la carte account (which has no rebills to cancel – you’ll only be charged again when you choose to “top up” your credit).

If you receive a notice that you have exceeded our bandwidth allowances, you have downloaded an extremely excessive amount of data from our site – way more than the entire amount content of the site, including downloading many files more than once!

We’re a small company who has to pay for your downloads, this is factored into our pricing.

We have frozen your account, so you can browse pages on the site but not download any content.

It’s unlikely you’d have a valid excuse for this, but you can contact us to discuss it if you wish. Some of the popular excuses that won’t wash are:

• “I didn’t read the terms and conditions!”: You are required to agree to the terms and conditions before you join the site. We realise that not everyone reads the fine print, but unfortunately, it’s a fact of life.
• “I gave my password to my buddies”: You paid for the site for you, not for your buddies. Tell them to join themselves!
• “I installed this special program to mirror the site, but I did not know how to use it…”: We don’t need you to mirror the site, thanks all the same. You are responsible for software you install. Ignorance is not an excuse.
• “I got a new download manager, but I did not know how to use it…”: Again, not out fault. Your computer downloaded it!
• “It wasn’t me!”: You’re responsible for your password, which is the only way to access the site. We advise you to keep it secure. Our software does not make mistakes: we count each megabyte you downloaded.