How do I check my account status?Top
To stop your account from rebilling (ending your subscription with us when the time you’ve paid for runs out), you need to go to the billing company you joined through. Most likely, this was GMBill.com.
When you cancel your rebills, you will have access to the site for the remainder of the period you have paid for.
For some basic information on your account, when you log in on our news page look in the top right hand corner – we show when you are due to be rebilled, or your account is due to lapse.
For more detailed info, at GMB, you will need to supply the credit card number you used when you joined, and either the email address you used when you joined, or your six- or seven-digit subscription ID. They need this information to ensure it’s you cancelling your account, and not someone else. Of course, they’re not going to bill your credit card for cancelling – we just need to identify you.
When you enter that info on the account info page, you will be able to:
- cancel any future re-bills
- check the status of your account
- check your password if you have forgotten it
- see when you are due to be rebilled
- change your listed email address
- change your password
- update your credit card details.
You can also go to ‘subscriptions’ from the My Account pull-down menu in the top right hand corner of any page. From there click the button ‘Cancel/Enable Rebills’.
Note: If you use this method, be sure you get the confirmation email before assuming your rebills have been cancelled. This email is sent within a few minutes in most cases. If you don’t receive the email, go to the newspage from the home menu (not with your browser’s back button), be sure you’re logged in, and look to the right of ‘Logged in as <you>’.. If you don’t see a line that says ‘expires: <date>’, contact us.