We cannot tell you your password – to be safe it’s hidden from us too. You can re-set your password (to what you think it should be, if you wish, or something new).
To reset your password, start by being logged out from abbywinters.com.
Then, go to log in again, but click “Forgot password” on the login box.
When prompted, enter the email address you used when you joined up (the same email address we send you notifications on), confirm you’re not a robot if asked, and click the “Send password change email” button.
An email will be sent to the account’s associated email address (if you’d like to change your email address, contact us to do that – it only take a moment).
The email should be received in a few minutes (usually within 30 seconds). The email may get caught in your spam filter, so check that if you think it should have arrived by now. if you do not get the email, and it’s not in your spam filter, it’s likely the email address you entered is not associated with an abbywinters.com account. It’s fine to try some other email addresses on the Password Recovery form, or contact Customer Support to solve this.
When you receive the email, click the link in it.
This brings up the page to change your password:
It’s possible your web browser has already pre-filled one or both areas with black dots like this: •••••••. Your browser does this to be helpful (not realising that this is a password change form, not a logging-in form). No worries, simply delete the black dots and proceed.
In the image above, (1) Enter the new password, (2) Enter the same password again, to confirm it’s correct.
Above, as the password is entered, a strength-meter indicates how secure your password is. Strong passwords keep you and us safe on the internet. We recommend using the “Strong password” setting on DinoPass. We also recommend using a Password Manager to store and fill passwords, so you don’t have to remember them – most web browsers do this.
The green check mark confirms that the two passwords match – you cannot proceed until they are the same.
Then (3) click “Change password”.
The password is confirmed as being changed, and you are asked to log in again, using your new password.