We generally do not provide refunds. We make it clear what our site is about, with plenty of sample content for free. We ensure our service works well for everyone (so long as their software and hardware meet our generous minimum requirements), and that our site is up and running all the time.
That being said, our refund policy is simple, and applies under the following conditions:
- If you find we have misled you in any way (for example, we promise something in our free area that does not exist in our paid area), we’ll give you a refund.
- If your computer setup is of our minimum specs, and a significant portion does not work (you need to prove it!), we’ll give you a refund.
- If our site is down for a significant portion of your subscription, we’ll either extend your sub for double the time the site was down for, or give you a refund.
- If we supply something that is damaged or does not work and if you allow us reasonable time to fix the problem with your help, if we cannot fix it with you, we’ll give you a refund.
We do not provide refunds for change-of-mind.